Sad day and a small rant
I'm sad to say that the Edmonton prog band Gate have called it quits. They are on their final tour of Western Canada with tourdates available on their website (gateband.com) and will be stopping in both Saskatoon and Regina in the month of April. If you have the means, I highly recommend seeing this band live as their music is something very unique.
In other news... I hate cell phone customers. I'm on the verge of leaving this job spur of the moment. In the last week, I have had 1 complaint filed against me, am waiting for another customer to file one and have numerous disagreements with other ignorant customers. I haven't burned out on the retail side of things, but the complete lack of knowledge by people that come into our store is rediculous. Please, if you are looking for a cell phone at any time in the near future, do a tiny bit of research so you understand the basics of the contracts and understand the terms that you are agreeing to. Also, DO NOT blame the sales person if you were stupid enough to sign without completely understanding the terms of the contract or the length that you were signing. If you are one of the few people out there who does not have a cell phone and are looking to buy one, take these pointers into consideration:
1) When you sign a contract for a period of 3 years, the cost of the phone is reduced because it is subsidized over the period of your contract. You are only eligible for those discounted prices every 2 years (on a 3 year contract), and if you break your phone before that 2 year period you are responsible for replacing it at full pricing, or finding another phone somewhere else. But remember, you still have your contract to worry about.
2) Dropping your phone is abusing it. If your dog eats your phone, that is considered abuse. If you are an idiot and drop it in the toilet... abuse. Abuse is NOT covered under the manufacturer's warranty. Deal with the fact that you broke your phone and don't yell at the sales person who has no control over this situation. Remember, if you threw your TV into the toilet, the manufacturer would not cover that either and they would really question your actions prior to the point that the TV ended up in the toilet... the difference is that we won't question why your cell phone went in the toilet because this seems to happen far too often... and we just don't want that information.
3) If your daughter terminates the wrong number and is not even a contact on your account, don't yell at the salesperson because she mislead us and incurred a large termination fee on your account. Also, don't yell at the salesperson who cannot view your historical account, or any information on the account that has already been terminated. Call the service provider, and not the dealer in this case, and don't get pissed off when the salesperson recommends that plan of action.
4) Do not go into a store looking for a new phone when the store is about to close in 10 minutes. New activations take 15-20 minutes, and that salesperson has a life outside of the store and does not want to be there all night helping procrastinators. This is the first sign that you are an ignorant customer. In fact, don't ever do this to any retail salesperson.
5) Speaking of procrastinators... if a promotion has been on for 3 months, and you wait until the day after the promo ends to get a phone, you will not get the previous promotional pricing. Don't yell at the salesperson because you are a procrastinator. Accept this about yourself and leave the store quietly. I will NOT bend the rules for you, because honestly you deserve to pay more for a phone and rate plan solely because you are ignorant. Get off your ass once in that 3 month period if you really like the promotion.
6) I get paid on commission and if you ask me to give you big discounts on things, I won't. It is my decision, not yours, and I don't care how much you bought from our store in the past. If you don't like the price of things, don't buy it. Just don't bitch to me about how it is a rip-off. The reason it's so high is because you are an ignorant customer and we need some compensation for having to deal with you. If you are attractive and flirt with me, I will probably give you a discount. Don't flirt if you're not attractive.
7) It is your responsibility to pay attention to your usage and your cell bills. Take some responsibility for your own mess if you talk too much and change your plan, or use your land line to talk. Don't come in complaining that your bill is over $100 because you've talked for 1000 minutes this month.
8) Read your fucking phone manual. Plain and simple. I will assist seniors who are trying to adopt the new technology, but if you're in your 30's or 40's I'm not going to program your voicemail and record your greeting for you. You are ignorant if you think I want my voice to be telling your friends that you're away from your phone. I don't like recording my own greeting, and I'm certainly not going to do yours.
9) If the salesperson offers you an extended warranty that covers your phone if it's lost or stolen or severly damaged... buy it. It is cheaper than replacing the phone IF one of these things will happen. And inevitably it will happen. It always does when you reject that warranty.
10) And lastly... None of us salespeople like any of you as cell phone customers. At one point in time we might have, and you may be a good person in the rest of your life, but we've all become jaded and almost all cell customers are ignorant. I am one of those jaded individuals.
I think feel better now that this has been released. Hopefully I won't be up all night again because I wishI could yell at everyone who walks into our store.
In other news... I hate cell phone customers. I'm on the verge of leaving this job spur of the moment. In the last week, I have had 1 complaint filed against me, am waiting for another customer to file one and have numerous disagreements with other ignorant customers. I haven't burned out on the retail side of things, but the complete lack of knowledge by people that come into our store is rediculous. Please, if you are looking for a cell phone at any time in the near future, do a tiny bit of research so you understand the basics of the contracts and understand the terms that you are agreeing to. Also, DO NOT blame the sales person if you were stupid enough to sign without completely understanding the terms of the contract or the length that you were signing. If you are one of the few people out there who does not have a cell phone and are looking to buy one, take these pointers into consideration:
1) When you sign a contract for a period of 3 years, the cost of the phone is reduced because it is subsidized over the period of your contract. You are only eligible for those discounted prices every 2 years (on a 3 year contract), and if you break your phone before that 2 year period you are responsible for replacing it at full pricing, or finding another phone somewhere else. But remember, you still have your contract to worry about.
2) Dropping your phone is abusing it. If your dog eats your phone, that is considered abuse. If you are an idiot and drop it in the toilet... abuse. Abuse is NOT covered under the manufacturer's warranty. Deal with the fact that you broke your phone and don't yell at the sales person who has no control over this situation. Remember, if you threw your TV into the toilet, the manufacturer would not cover that either and they would really question your actions prior to the point that the TV ended up in the toilet... the difference is that we won't question why your cell phone went in the toilet because this seems to happen far too often... and we just don't want that information.
3) If your daughter terminates the wrong number and is not even a contact on your account, don't yell at the salesperson because she mislead us and incurred a large termination fee on your account. Also, don't yell at the salesperson who cannot view your historical account, or any information on the account that has already been terminated. Call the service provider, and not the dealer in this case, and don't get pissed off when the salesperson recommends that plan of action.
4) Do not go into a store looking for a new phone when the store is about to close in 10 minutes. New activations take 15-20 minutes, and that salesperson has a life outside of the store and does not want to be there all night helping procrastinators. This is the first sign that you are an ignorant customer. In fact, don't ever do this to any retail salesperson.
5) Speaking of procrastinators... if a promotion has been on for 3 months, and you wait until the day after the promo ends to get a phone, you will not get the previous promotional pricing. Don't yell at the salesperson because you are a procrastinator. Accept this about yourself and leave the store quietly. I will NOT bend the rules for you, because honestly you deserve to pay more for a phone and rate plan solely because you are ignorant. Get off your ass once in that 3 month period if you really like the promotion.
6) I get paid on commission and if you ask me to give you big discounts on things, I won't. It is my decision, not yours, and I don't care how much you bought from our store in the past. If you don't like the price of things, don't buy it. Just don't bitch to me about how it is a rip-off. The reason it's so high is because you are an ignorant customer and we need some compensation for having to deal with you. If you are attractive and flirt with me, I will probably give you a discount. Don't flirt if you're not attractive.
7) It is your responsibility to pay attention to your usage and your cell bills. Take some responsibility for your own mess if you talk too much and change your plan, or use your land line to talk. Don't come in complaining that your bill is over $100 because you've talked for 1000 minutes this month.
8) Read your fucking phone manual. Plain and simple. I will assist seniors who are trying to adopt the new technology, but if you're in your 30's or 40's I'm not going to program your voicemail and record your greeting for you. You are ignorant if you think I want my voice to be telling your friends that you're away from your phone. I don't like recording my own greeting, and I'm certainly not going to do yours.
9) If the salesperson offers you an extended warranty that covers your phone if it's lost or stolen or severly damaged... buy it. It is cheaper than replacing the phone IF one of these things will happen. And inevitably it will happen. It always does when you reject that warranty.
10) And lastly... None of us salespeople like any of you as cell phone customers. At one point in time we might have, and you may be a good person in the rest of your life, but we've all become jaded and almost all cell customers are ignorant. I am one of those jaded individuals.
I think feel better now that this has been released. Hopefully I won't be up all night again because I wishI could yell at everyone who walks into our store.
posted by Kelly at 3:09 PM
4 Comments:
Whoa dude! Give me a call if you need hot chocolate or hug therapy.
Is hot chocolate off your list for lent? Or, is this how you get your fix for the lack of other chocolate?
Hardy har har... yes, it is on the list, but you can have it. "I'll have a glass of water, please."
You guys are having way to much fun with my lenting....
Congratulations, P-tard: you are now officially a member of the DRU (disgruntled retailer's union)!
I really enjoyed your pointers, especially the one that says "don't flirt if you're not attractive." Very good advice.
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